Click here to be informed on the 2009 conference programme

This year’s CCF Conference - with a choice of 24 sessions and 4 Masterclasses – not only helped delegates to identify problem issues, it more importantly provided the skills and mindset needed to change them. 

Day 1 timetable
Day 2 timetable
Download the CCF Conference Programme as a PDF



To add even more value to this year's conference offering, we were pleased to announce the launch of an additional Customer Strategy stream, in partnership with Customer Strategy magazine.

Covering a total of eight core issues from emotional engagement & employee behaviour, to defining your contact centre strategy and workplace culture & change management, this year’s programme covered the complete contact centre/customer service spectrum. 

Click here to be informed of the 2009 conference programme

New for 2008, the CCF Conference welcomed the arrival of 4 Masterclasses! With a running time of 2 hours, delegates were given the opportunity of further in-depth solutions, gleaning knowledge and advice from 4 highly influential speakers.

With the industry expertise of two leading publications, first-class educational content featuring valuable case-studies as well as noted industry speakers, this year’s annual Conference at Call Centre Expo & Customer Management Expo was a must attend event.

Click here to be informed of the 2009 conference programme


CCF Conference Gold Sponsor